Frequently Asked Questions (FAQs) – Sarah Express

Shopping & Products

1. What types of women's fashion products does Sarah Express offer?

Sarah Express is your premier destination for women's fashion, offering a comprehensive collection including dresses (casual, formal, cocktail, maxi), tops and blouses, bottoms (jeans, skirts, pants, shorts), outerwear (jackets, coats, blazers), activewear, swimwear, and fashion accessories. We carefully curate trendy and timeless pieces suitable for every occasion, from everyday casual wear to special events.

2. How do I find the right size for my body type?

We provide detailed size charts for each product to help you find your perfect fit. Simply click on the "Size Guide" link on any product page. We recommend measuring yourself and comparing with our charts. If you're between sizes, check the product description for fit details (e.g., "runs small" or "relaxed fit"). Our customer service team at support@sarahexpress.com is also happy to provide personalized sizing advice.

3. Are your products true to size?

Most of our products run true to size according to standard US sizing. However, we include specific fit information in each product description. Customer reviews often include helpful sizing feedback. When in doubt, refer to our detailed measurements in the size chart or contact our support team for guidance.

4. How often do you add new products to your collection?

We update our inventory weekly with fresh styles and seasonal trends. New arrivals are featured on our homepage and in our "New In" section. Subscribe to our newsletter to be the first to know about new collections, exclusive previews, and limited-edition pieces.

Ordering & Payment

5. What payment methods does Sarah Express accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options through Shopify's encrypted checkout system. All transactions are protected with SSL encryption for your security. Learn more on our Payment Policy page.

6. Is it safe to shop on Sarah Express?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. Our website is hosted on Shopify, one of the most secure e-commerce platforms. We never store your credit card information, and all payments are processed through PCI-compliant payment gateways.

7. Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. To request a modification or cancellation, email us immediately at support@sarahexpress.com with your order number. If your order has already shipped, you can utilize our easy return process described in our Refund Policy.

8. Do you offer gift cards?

Yes! Sarah Express gift cards are available in various denominations and make perfect gifts for the fashion lovers in your life. Digital gift cards are delivered instantly via email and never expire. They can be used for any products on our website.

Shipping & Delivery

9. Where does Sarah Express ship to?

We currently ship throughout the United States, including all 50 states and eligible APO/FPO addresses via USPS. We are continuously working to expand our shipping destinations.

10. How much does shipping cost?

Shipping costs for the United States are as follows:

  • Standard Shipping (7–12 business days): $4.99 flat rate per order

Occasional free shipping promotions may be offered and will be displayed during checkout.

11. How long will my order take to arrive?

Standard delivery takes 7–12 business days. Orders are processed within 0–1 business days before shipping. You will receive tracking information once your order ships.

12. Can I track my Sarah Express order?

Yes! Once your order ships, you'll receive an email with your tracking number and a link to monitor your package in real-time. You can also track your order by logging into your account on our website or contacting customer service with your order number.

13. What if my package is lost or delayed?

If your tracking shows no movement for 7 days or your package doesn't arrive within the expected timeframe, please contact us at support@sarahexpress.com. We'll investigate with the carrier and ensure you receive your order or provide a replacement/refund as appropriate.

Returns & Exchanges

14. What is Sarah Express's return policy?

We offer a 7-day return window from the date of delivery. Items must be unworn, unwashed, with original tags attached, and in their original packaging. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect, in which case Sarah Express covers the return shipping. See our Refund Policy for full details.

15. How do I return or exchange an item?

To initiate a return or exchange:

  1. Email support@sarahexpress.com with your order number and reason for return
  2. We'll send you a prepaid return label (for US orders) and instructions
  3. Pack items securely with all original tags and packaging
  4. Drop off at any authorized shipping location
  5. Refunds are processed within 5-7 business days of receiving your return

16. Are there any items that cannot be returned?

For hygiene reasons, we cannot accept returns on:

  • Swimwear with hygiene stickers removed
  • Underwear and intimate apparel
  • Earrings and body jewelry
  • Items marked as "Final Sale"
  • Products damaged due to wear or washing

17. When will I receive my refund?

Once we receive and inspect your returned items (typically 2-3 business days after delivery to our warehouse), we'll process your refund. Funds usually appear in your account within 5-7 business days, depending on your payment method and bank processing times.

Product Quality & Care

18. How does Sarah Express ensure product quality?

We partner exclusively with trusted manufacturers and suppliers who meet our strict quality standards. Each product undergoes quality checks for fabric, construction, and finishing. We also value customer feedback and continuously work with suppliers to improve our offerings.

19. How should I care for my Sarah Express clothing?

Each item includes specific care instructions on the label. Generally:

  • Machine wash cold with like colors
  • Use gentle detergent
  • Avoid bleach unless specified
  • Tumble dry low or hang dry
  • Iron on appropriate heat setting

Following care instructions ensures your fashion pieces maintain their quality and appearance.

20. Are your products ethically sourced?

We're committed to responsible fashion practices. We work with suppliers who maintain ethical labor standards and increasingly source sustainable materials. We're continuously improving our supply chain transparency and working toward more eco-friendly packaging solutions.

Account & Customer Service

21. Do I need an account to shop at Sarah Express?

No, you can checkout as a guest. However, creating an account offers benefits like:

  • Faster checkout with saved information
  • Order history and tracking
  • Wishlist to save favorite items
  • Early access to sales and exclusive member offers
  • Personalized style recommendations

22. How can I contact Sarah Express customer service?

We're here to help! Reach us through:

23. Do you offer personal styling advice?

Yes! Our fashion experts are happy to help with styling questions, outfit suggestions, or finding the perfect piece for special occasions. Email us at support@sarahexpress.com with your style query, and we'll provide personalized recommendations.

Promotions & Loyalty

24. How can I stay updated on sales and new arrivals?

Subscribe to our newsletter for:

  • Exclusive subscriber-only discounts
  • Early access to sales
  • New arrival alerts
  • Style tips and trend reports
  • Special birthday offers

Follow us on social media for daily style inspiration and flash sales!

25. Do you offer student or military discounts?

Yes! We offer 10% off for students and military personnel. Verify your status through our partner verification service at checkout to receive your discount code.

26. Can I use multiple discount codes on one order?

Generally, only one discount code can be applied per order. However, some promotions may stack with free shipping offers. The best available discount will automatically apply at checkout.

Privacy & Security

27. How does Sarah Express protect my personal information?

We take data protection seriously. Your information is encrypted using SSL technology, and we never share your personal data with third parties for marketing without your consent. Read our comprehensive Privacy Policy for full details.

28. Will I receive marketing emails after making a purchase?

You'll only receive marketing emails if you opt-in during checkout or sign up for our newsletter. Every email includes an easy unsubscribe link. We'll always send order confirmations and shipping updates regardless of marketing preferences.

Additional Support

29. What if I receive a damaged or incorrect item?

We apologize if this happens! Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged/incorrect item
  • Description of the issue

We'll arrange for a replacement or full refund immediately, including return shipping costs.

30. Do you offer wholesale or bulk ordering?

Yes! For wholesale inquiries or bulk orders for events, boutiques, or organizations, please email support@sarahexpress.com with your requirements. Our wholesale team will provide pricing and minimum order information.

Still have questions? We're here to help! Contact our friendly customer service team at support@sarahexpress.com or call +1 234-345-0067. We typically respond within 24-48 hours and are committed to ensuring your Sarah Express shopping experience is exceptional.

Sarah Express – Your Trusted Partner in Fashion

Business Information: Sarah Express, 2109 Sycamore Pl, Springdale, AR 72762, United States | Email: support@sarahexpress.com | Phone: +1-234-345-0067